1. Purpose and scope
SYJ Solution, established in Hell-Ville, Nosy Be, provides hotel-digitalisation services: website and booking-engine creation, channel-manager installation and configuration, OTA listing creation and audit, hotel marketing consulting and custom web development.
Any order implies acceptance of these terms. In the event of conflict, the signed written proposal prevails over this document, which itself prevails over any other exchange.
2. Quote and order
The prices shown on the site and the result of the quote calculator are indicative and do not constitute a firm offer. Only a written, named and dated proposal binds SYJ Solution. It is valid for 30 days.
The order is deemed formed once the client accepts the proposal in writing, by any traceable means, including a WhatsApp message or explicit email of acceptance.
3. Our commitments
- Reply within 24 h to any incoming request, business days.
- Free diagnosis before any financial commitment.
- Fixed scope: the proposal lists what is included and what is not. No item absent from the proposal is billed without prior written agreement.
- Training included in getting started with the delivered tools.
- 30-day post-delivery support on defects in the work.
4. Client obligations
Meeting the timelines depends on your collaboration. The client undertakes to provide, within a reasonable time: texts, photographs, prices, access to OTA accounts and existing tools, and a single decision-making contact.
The client warrants that they hold the rights to the content provided, in particular photographs. SYJ Solution cannot be held liable for a claim relating to content supplied by the client.
Any delay attributable to the client suspends the execution timelines accordingly.
5. Timelines
The timelines stated in the proposal run from receipt of the deposit and of all the necessary elements. They are expressed in business days.
Timelines depending on a third party — validation of a listing by an OTA, domain-name propagation, processing by Beds24 — are excluded from our commitments, since SYJ Solution has no control over those operations.
6. Pricing and payment
Prices are expressed in euros or ariary, as stated in the proposal. Unless otherwise specified:
- 50 % on order, triggering the start of work;
- 50 % on delivery, before final go-live.
Recurring subscriptions, in particular channel-manager licences, are billed in advance for the period concerned. Third-party costs re-invoiced at identical value (domain name, hosting, Beds24 licence) are identified separately.
In the event of late payment, SYJ Solution may suspend the service and support after a formal notice that has remained without effect for 15 days.
7. Delivery and acceptance
Delivery gives rise to an acceptance phase. The client has 7 days to report, in writing, any non-conformity with the agreed scope. After this period without feedback, the service is deemed accepted.
Acceptance includes non-conformity fixes. It excludes changes of direction, feature additions or graphic redesigns not planned: these are subject to a costed amendment.
8. Intellectual property
The client remains the owner of their content, brand and data. They retain full control of it in all circumstances.
After full payment, the client acquires the usage rights to the deliverables specifically created for them: mock-ups, texts, configuration, the code of their site. SYJ Solution retains ownership of its tools, libraries and reusable components, as well as the right to use them for other clients.
Unless the client refuses in writing, SYJ Solution may cite the project and present visuals of the work carried out in its case studies and sales materials.
9. Access and confidentiality
Credentials entrusted within a project are used strictly for its execution and are never passed on to third parties. The client may revoke them at any time; revocation mid-project may prevent its continuation.
Each party undertakes not to disclose any confidential information obtained during the project, for its duration and for 2 years after its end.
10. Liability
SYJ Solution is bound by an obligation of means. No commitment is made on a volume of bookings, revenue or search-results ranking: these outcomes depend on external factors — seasonality, pricing, quality of hospitality, platform algorithms.
SYJ Solution's liability is capped at the amount actually paid for the service concerned. Indirect damages are excluded, in particular loss of business, bookings or reputation.
SYJ Solution is not liable for failures of third-party services — OTA platforms, Beds24, host, internet provider — nor for cases of force majeure, including prolonged power or connection outages.
11. Termination
The client may stop a service in progress at any time in writing. Work completed as at the date of interruption remains due, the deposit remaining acquired by SYJ Solution.
Recurring services may be terminated by either party with 30 days' written notice, without penalty. At the end of the relationship, SYJ Solution returns the credentials and keeps none.
12. Complaint and dispute
Any complaint should be addressed to syj.solution207@gmail.com. An acknowledgement of receipt is sent within 24 h and a reasoned reply within 15 days.
The parties seek an amicable solution before any action. Failing agreement within 30 days, the dispute falls under Malagasy law and the competent courts of Nosy Be.
13. Changes to these terms
The applicable version is the one in force on the order date. Projects in progress are not affected by a later revision. Each version is dated and numbered.